Privacy Policy

Last Updated: January 2026

At Suppern, your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, how we share it, and what rights you have over your data. By using our website at suppern.com, you agree to the practices described in this policy.

1. Who We Are

Suppern is a United States–based retailer. We sell premium clothing and footwear to customers across the United States through our website, with orders fulfilled from our warehouse in New York.

Store Name: Suppern
Address: 101 Mountainview Ave, New York, NY 10314, United States
Email: info@suppern.com
Phone: +1 (518) 777-2960

Business Hours:
Mon–Fri: 9:00 AM–5:00 PM EST
Saturday: 10:00 AM–4:00 PM EST
Sunday: Closed

Data Controller

For the purposes of applicable data protection laws, the data controller responsible for your personal data is:

Suppern
101 Mountainview Ave
New York, NY 10314
United States
Data protection & privacy enquiries: info@suppern.com

The data controller determines the purposes and means of processing your personal data and is your point of contact for any questions about how your personal data is handled.

2. Information We Collect

We collect information in two ways: directly from you, and automatically when you use our site.

Information You Provide:

• Name, email address, phone number, and shipping/billing address when placing an order or creating an account
• Payment details (processed securely — we do not store full card numbers)
• Messages or inquiries submitted through our contact form
• Any other information you voluntarily provide

Information Collected Automatically:

• Browser type, device type, and operating system
• IP address and approximate location
• Pages visited, time spent on the site, and referral source
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including sending order confirmations and shipping updates
• Respond to your questions, inquiries, and customer service needs
• Send promotional emails or marketing communications (only if you have opted in)
• Improve our website, product offerings, and overall shopping experience
• Detect and prevent fraud or unauthorized activity
• Comply with applicable laws and legal obligations

We will never sell your personal information to third parties for their own marketing purposes.

4. How We Share Your Information

We only share your data when necessary to operate our business or comply with the law.

Service Providers: We work with trusted third-party companies to help us run our store. These include payment processors (e.g. Shopify Payments, PayPal, Stripe), shipping carriers, and email marketing platforms. These partners only receive the information they need to perform their services and are contractually required to protect your data.

Legal Requirements: We may disclose your information if required by law, court order, or government authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.

We do not sell, rent, or trade your personal information to any third party for advertising or marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining your account, processing transactions, and complying with our legal obligations. When your data is no longer needed, we securely delete or anonymize it.

6. Your Rights and Choices

Depending on your state of residence, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to update or correct inaccurate information.
• Deletion: Request that we delete your personal data, subject to certain legal exceptions.
• Opt-Out: Unsubscribe from marketing emails at any time by clicking "Unsubscribe" in any email, or by contacting us directly.
• Data Portability: Request your data in a portable format.

To exercise any of these rights, email us at info@suppern.com. We will respond within 30 days.

California Residents (CCPA): If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected and to opt out of the sale of personal information. We do not sell personal information. For CCPA inquiries, contact us at info@suppern.com.

7. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic.

Types of cookies we use:

• Essential cookies — Required for the site to function (e.g. shopping cart, checkout)
• Analytics cookies — Help us understand how visitors interact with our site (e.g. Google Analytics)
• Marketing cookies — Used to deliver relevant ads and track campaign performance

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

8. Third-Party Services

Our site is hosted on Shopify Inc., which provides our e-commerce platform. Your data is processed through Shopify's infrastructure in accordance with their privacy practices.

We may also use third-party services including:

• Google Analytics — for site traffic analysis
• Meta (Facebook) Pixel — for ad performance tracking
• Email marketing tools — for newsletters and promotions

Each of these services has their own privacy policies governing how they handle your data.

9. Data Protection and Security

We take data protection seriously and apply reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Our website uses SSL encryption, and payment information is processed through PCI-compliant payment providers. We limit access to your personal data to staff and service providers who need it to operate our business, and we retain personal data only for as long as necessary. While we do our best to protect your personal data, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

10. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us at info@suppern.com and we will promptly delete it.

11. Links to Other Websites

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external site you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. Your continued use of the website after any update constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

Store Name: Suppern
Address: 101 Mountainview Ave, New York, NY 10314, United States
Email: info@suppern.com
Phone: +1 (518) 777-2960

Business Hours:
Mon–Fri: 9:00 AM–5:00 PM EST
Saturday: 10:00 AM–4:00 PM EST
Sunday: Closed

We typically respond within 24–48 business hours.

— The Suppern Team