Get In Touch
Contact Us
We're a real team and we actually read every message. Whatever's on your mind, we'd love to hear from you.
Whether you have a question about your order, need help finding the right size, want to start a return, or just want to share some feedback — we're standing by and happy to assist. At Suppern, every customer message gets a real, thoughtful response from a real person.
We typically respond within 24–48 business hours, Monday – Friday.
Send a Message
Our Details
Store Name
Suppern
Address
101 Mountainview Ave
New York, NY 10314
United States
Email
info@suppern.com
Phone
+1 (518) 777-2960
Hours
Mon–Fri: 9:00 AM–5:00 PM EST
Saturday: 10:00 AM–4:00 PM EST
Sunday: Closed
We typically respond within 24–48 business hours, Monday–Friday.
What Can We Help You With?
Here's a quick guide to help you get the fastest possible response. Mention the relevant topic in your subject line when emailing us:
| Topic | What to Include in Your Message |
|---|---|
| Order Status / Tracking | Your order number and the email address used at checkout. We'll pull up your tracking details right away. |
| Returns & Refunds | Your order number, item name, and reason for the return. We'll walk you through the process step by step. |
| Wrong or Damaged Item | Your order number plus a clear photo of the item and the issue. Please reach out within 48 hours of delivery. |
| Product Questions | The product name and your specific question (sizing, materials, fit, availability). We know our catalog well and will give you an honest answer. |
| Payment Issues | Your order number and a brief description of the issue. Do not include full card details in your message. |
| General Feedback | Just write — we genuinely appreciate hearing what we're doing well and where we can improve. |
| Collaborations & Press | Introduce yourself, share your platform or publication, and tell us what you have in mind. We're open to the right partnerships. |
Before You Write — Quick Answers
You might find your answer instantly right here:
- Where is my order? Once shipped, you'll receive a tracking email. You can also visit our Track Your Order page for live updates.
- How long does delivery take? Standard free shipping takes approximately 9–15 business days from your order date.
- Is shipping really free? Yes. Every order ships free to the USA. No minimum required.
- Can I return my order? Yes. We accept returns within 30 days of delivery. See our Return & Refund Policy for full details.
- Can I cancel my order? Orders can be cancelled within 30 minutes of purchase. Email us immediately if you need to cancel.
- My tracking hasn't updated — is that normal? Yes. Tracking updates can take 3–5 business days to appear after your package ships. If there's no movement after 7 business days, email us.
Pro Tip: Always include your order number when contacting us about an existing order. You'll find it in your original confirmation email. This lets us pull up your order instantly and get you a faster, more accurate response.
A Note From Our Team
We're not a faceless corporation — we're a small, dedicated team that genuinely cares about the people who shop with us. When you reach out, you're talking to someone who actually wants to help, not a bot running through a script.
We built Suppern with one goal in mind: to offer quietly considered clothing and footwear for women — pieces people are proud to wear and easy to shop for. Your trust means everything to us, and every interaction is a chance for us to earn it.
Talk soon — The Suppern Team