Frequently Asked Questions

Refer to the size chart on each product page. If you're between two sizes, we recommend going one size up for the most comfortable fit.

All orders are processed within 1–3 business days after payment is confirmed (Monday–Friday, excluding U.S. federal holidays). Orders placed after 2:00 PM (EST) are handled on the next business day. Once your order ships via USPS, you will receive a confirmation email with your tracking number.

Standard free shipping takes approximately 9–15 business days from your order date: 1–3 business days for processing, then 8–12 business days in transit. See our Shipping Policy for full details.

We accept returns within 30 days of delivery. If your pieces don't fit — shoes or clothing — contact us at info@suppern.com to request a refund or exchange. See our Refund Policy for full details.

Once your order ships you'll receive a tracking link by email. You can also visit our Track Your Order page at any time and enter your tracking or order number for live updates.

Our shoes use an orthopedic last with a generous toe box — for wider feet, go one size up. Our dresses and blouses run true to US sizing with a relaxed, easy fit. Detailed measurements are listed on each product page.

For shoes: wipe with a soft, damp cloth, air-dry away from heat, and condition the leather every few months. For dresses and blouses: cold wash inside out or dry-clean delicate silks and wools, and lay flat or hang to dry.

Yes. Every U.S. order ships free via Standard Shipping — no minimum purchase and no hidden fees at checkout.

Orders can be cancelled within 30 minutes of purchase, before they are shipped. Email info@suppern.com immediately to cancel.

Email info@suppern.com or call +1 (518) 777-2960, Mon–Fri 9:00 AM–5:00 PM EST and Saturday 10:00 AM–4:00 PM EST. We typically respond within 24–48 business hours.